Outsource Your Telemarketing to ZDH
Outsourcing your telemarketing and sales needs to a company that specializes in telemarketing is smart business, but how do you go about deciding which telemarketing company to choose from? Choosing the right telemarketing company often times requires trying out your options.
Prospective clients ask me, “What does ZDH offer that its competitors do not?” I always explain that when discussing opportunities with a telemarketing company there are several important factors that must be looked over in order to even begin discussing a working relationship.
Ask yourself the following 12 important questions before outsourcing your telemarketing needs.
* Does the telemarketing company have strong leadership with a clear vision and mission statement?
* Will the prospective telesales company represent your organazation in a respectable manner? Remember when you outsource, the company chosen will be representing your business. Quality control must be a top priority.
* Does this telemarketing company you will be hiring have a superior phone staff to its competition?
* Does said telemarketing company have a list of previous happy clients?
* Does your telemarketing company have the latest equipment that offers digital recording, off-site monitoring, hot transfers, and 3rd party verification?
* Does the telemarketing company offer affordable prices and small test-drive programs, or are they looking to immediately lock clients into expensive long-term contracts?
* Can this telemarketing company show you past in-house successful projects?
* Can this telemarketing company provide comprehensive in house training for your specific projects?
* Does the telemarketing company offer customized programs? Are they open to tweaking commissions and per hour rates once proper market research has been completed?
* Is this prospective telemarketing company invested in a long-term partnership with you, or are they simply looking to fill seats?
* Does the telemarketing company provide you with your own personal account managers or will you be piggybacking off of other companies down time?
* Does the telemarketing company suggest that both sides sign NDA and NCA agreements to protect the interests of both companies and clients?
If you are looking to work with a company that answers all the questions above with a proud and strong yes, then look no further. ZDH knows the proper equation for a successful relationship.